CUSTOMER SERVICE

Here you will find the answer to frequently asked questions. 

 

Where are you located?
Our online inventory and office are based in Oklahoma.
Office: 5525 E 51st St Ste 205 Tulsa, Ok 74135

 

How can I contact someone?
✉  info@readwithmochabooks.com 
☎️  918-236-9019

You can reach Mocha Books by email or phone during these business hours.
Tuesday - Friday 10:00a - 5:00p  and Saturday noon - 5:00p  (CST)

 

*If you are sending book donations, books for review or otherwise please attach a note for its intended purpose.

Mail to:

Mocha Books, LLC
PO Box 481205 Tulsa, Ok 74148

 

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SHIPPING | REFUNDS

Orders are fulfilled in 1 - 3 business days. This includes receiving order, validating order with inventory, and packaging. Does not apply to merch or Lit boxes.

Shipping is currently only offered within the US.

Shipping rates will vary for standard, priority and media mail.

Additional shipping days are dependent on the shipping method that you choose.

Orders ship by USPS mail

A tracking number will be available once the order has been processed and shipped.

For orders over $40.00 shipping is always free and will be automatically updated at checkout.

Please make sure that your shipping information is correct to ensure that it arrives without delay.

We do our best to provide you with all the information you need to place your order - including product descriptions and the condition of the product, if used. Because of this, all sales are final unless an error was made on behalf of Mocha Books

If you need to cancel your order BEFORE it ships, please contact mobilebooks@readwithmochabooks at your earliest convenience.

 

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ABOUT OUR BOOKS

Each book/collection is carefully selected to highlight books that feature black and brown characters and/or by authors or illustrators of color.

New and second hand gems for all ages.

Each secondhand book is noted and highlighted in the description. If there is a defect it will be noted along with a picture. 

  • Like New No defects
  • Good May have signs of wear/handling or significant marks.
  • Fair  May have loose binding, writing, or other average handling. 

 

Although our books include traditional and self-published, we take pride in selecting most books that are independently published by authors of color.

If there is a book that you want but cannot find please reach out to us to see what we can do. 

 

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PRIVACY TERMS

Your privacy is important to us. If at any time, user does not agree with how we collect information and what we do with that information do not provide us with any information.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. When users visit readwithmochabooks.com, information such as their IP address may be used to gather data.

When making a purchase, you are giving your implied consent to collect your name, address, email, and payment information for this reason only.

readwithmochabooks.com will use your email address to communicate if you have subscribed for updates, contacted us, or placed an order. Mocha Books will never send you an email requesting personal or financial information. If you receive such email do not respond. 

readwithmochabooks.com does not give out any information unless a government institution has the lawful right to do so.

Mocha Books uses a secure server. Your payment and personal information is encrypted when transmitted to us and is stored in a secure environment.

Again, your privacy is important to us and we will do our best to make sure that it is not damaged or altered in any way.

Mocha Books reserve the right to make changes to this policy at any time. User will be made aware of any changes that take place. If you have any questions about our privacy policy or would like to request for Mocha Books to delete any of your information please contact info@readwithmochabooks.com

 


 

 

MOCHA BOOKS, LLC

🌐 www.readwithmochabooks.com
🔗 Instagram | Facebook | Youtube | Twitter
☎️ 918-236-9019
info@readwithmochabooks.com
🏬 5525 E 51st Street Suite 205  Tulsa, Ok 74135
📬 PO Box 481205 Tulsa, Ok 74148

 

 

 

 

updated 03.18.2020