Free shipping on orders that reach $20. US shipping only

CUSTOMER SERVICE

Here you will find answers to frequently asked questions. 

Mocha Books is currently only online. You can also find us at our local monthly community pop up events or other workshops. 
 
CUSTOMER SUPPORT VIA EMAIL
Mochabooks@gmail.com
Monday - Friday 9am to 5pm CST
Saturday 10am to 1pm CST
 

 

SHIPPING | REFUNDS
  • Mocha Books currently only offers shipping within the US.
  • Flat rate shipping $5.00
  • Processing takes 1-3 business days to receive order, match order with inventory, packaging and shipping. 
  • A tracking number will be available once the order has been processed and shipped.
  • For orders over $20.00 shipping is always free and will be automatically updated at checkout.
  • Please make sure that your shipping information is correct to ensure that it arrives without delay. 
  • We do our best to provide you with all the information you need to place your order - including product descriptions and the condition of the product, if used. Because of this, all sales are final unless an error was made on behalf of Mocha Books
  • If you need to cancel your order BEFORE it ships, please contact mochabooks@gmail.com at your earliest convenience.
PRIVACY & TERMS

 

Your privacy is important to us. If at any time, user does not agree with how we collect information and what we do with that information do not provide us with any information.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

When users visit the site, information such as their IP address may be used to gather data.


When making a purchase, you are giving your implied consent to collect your name, address, email, and payment information for this reason only. Mochabooks.com will use your email address to communicate if you have subscribed for updates, contacted us, or placed an order.

Mochabooks.com site does not give out any information unless a government institution has the lawful right to do so.

Mocha Books uses a secure server. Your payment and personal information is encrypted when transmitted to us and is stored in a secure environment.

Mocha Books will never send you an email requesting personal or financial information. If you receive such email do not respond. 

Again, your privacy is important to us and we will do our best to make sure that it is not damaged or altered in any way.

Mochabooks reserve the right to make changes to this policy at any time. User will be made aware of any changes that take place.

If you have any questions about our privacy policy or would like to request for Mocha Books to delete any of your information please contact mochabooks@gmail.com

and finally, Mocha Books, LLC is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn advertising fees by advertising and link to amazon.com

 

 

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